There is no problem we can not solve and our turn around time on the most difficult cases has dropped to two days.
Really.
How have we achieved this? The universal ghost image. You see I no longer care what freekin' trojan/spyware/rootkit you have on your computer just tell me what data you want off it and I will rebuild the thing in about 45 minutes.
The question for you is: Are we actually serving our clients by rebuilding their computers instead of repairing them.
Thoughts?
Since Jit has not decided to tell any of you about his new job, I thought I'd share what I know.
Jit spends his days in a windowless office in the basement of a big cinderblock building on the campus of a nameless diploma mill managing a small and obsure webpage that gives farmers tips on how to get their cows not to poop so much. Since he is under state budgitary constraints Jit has to write code by punching holes that represent ones and zeros into pieces of paper that are then fed into the computer that takes up the rest of the building. Do you have anything to add Jit?
See what happens when you don't share? And you thought we would only harass Elham.
That yours truly, thequackdaddy, has sucessfully completed his first major project for his new employer...
Most surprising of all, he has yet to be fired!
I know most of you don't believe this or will refuse to accept the fact that I have actually done something productive in the working world. After working in the Helpdesk for awhile, workers generally become used to low-productivity standards.
Yet beginning in early December those suckers who purchase GEICO insurance in the not-so-great state of Wisconsin will feel my wrath!
Bwa-ha-ha-ha-ha!
Okay Helpdesk alums... anyone else actually do any real work? Or has The Help Desk Manager's productivity standards made its way into your professional careers?
If we took away the technology staff for - say a week - how long would it take the campus to fall apart? Better, just take away the staff until the campus falls apart. I give it < 2 weeks. Then, once the tech staff was back, how long would it take everyone to put things back together. I dread the thought...
"When cats walk or climb on your keyboard, they can enter random commands and data, damage your files, and even crash your computer..."
I can't believe somebody actually wrote software that detects your cat walking on your keyboard :)))
This is rather funny, here is another excerpt: "If a cat gets on the keyboard, PawSense makes a sound that annoys cats. This teaches your cat that getting on the keyboard is bad even if humans aren't watching"
Here is the full link, too:
http://www.bitboost.com/pawsense
I would like to propose a similar idea. We should write some software that detects when a user attempts to ghost the externally-attached USB harddisk instead of the internal drive. When this is detected, we should have a specially-designed hardware device slap the user on the fingers (or a specially-deisgned mouse that bites him), as well as a special BSOD with the message: "The HELPDESK MANAGER has been detected using this machine! The computer has shut down due to concerns for INNOCENT users' data!"
Well it is always fun to report a network outage, especially when you caused it. On Monday the Help Desk was responsible for bringing down all networking in Tucker Hall. This was done by plugging a network cable into two ports at the same time (actually, one cable was plugged into a hub plugged into the wall with another cable), creating a loop and causing the router to use all of it's energy talking to itself.
Then later on that night we nearly took down the network again by plugging an infected computer into a network port and blasting the network with viruses.
Oh well, live and learn. I think the response by the network group was fairly positive. They have long expected us to bring down the network, so the fact that we only wiped out Tucker Hall was probably a relief to them.